Return & Refund Policy

At MyMufasa, we want you and your four-legged friend to be happy with your purchase. If you wish to return an item or experience an issue with your order, please review our return and refund policy below.

1. Right of Withdrawal – 14 Days

Under Latvian and European Union consumer protection laws, consumers purchasing products from our online store generally have the right to withdraw from their purchase within 14 days of receiving the goods, without giving any reason, subject to applicable legal exceptions.

To exercise your right of withdrawal, you must inform us of your decision within the 14-day period by sending a clear statement to info@mymufasa.lv.

You may also use the statutory model withdrawal form, although this is not mandatory.

After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days after sending your withdrawal notice.

Return address:

Jaunalstu iela 13, Spilve, Babītes pagasts, Mārupes novads, LV-2101, Latvia

Please contact us before returning your item so we can provide the necessary return instructions.

2. Condition of Returned Items

You have the right to inspect and handle the product to the extent necessary to establish its nature, characteristics and functioning, as you would normally be permitted to do in a physical store.

You may be responsible for any reduction in the value of the product resulting from handling beyond what is necessary for this purpose.

Where possible, please return the product in its original packaging.

The absence of original packaging does not automatically affect your statutory right of withdrawal.

3. Personalized Products

MyMufasa offers personalized slow feeder bowls made according to individual customer specifications, such as your dog's name or a customized design.

Under applicable consumer protection laws, the statutory 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized.

Therefore, such personalized bowls cannot be returned simply because you have changed your mind.

This exception does not affect your statutory rights if the product is damaged, defective or does not conform to the agreed specifications.

In such cases, you are entitled to request an appropriate remedy under applicable consumer protection laws.

4. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, has a manufacturing defect or you receive an incorrect product, please contact us at info@mymufasa.lv.

To help us resolve the issue efficiently, please provide your order number, a description of the problem and, where possible, photographs of the product.

Consumers have the right to make a claim regarding goods that do not conform to the contract if the lack of conformity becomes apparent within two years of delivery. The seller must be notified within two months of discovering the issue.

Depending on the circumstances and applicable law, consumers may be entitled to repair, replacement, a price reduction or termination of the contract and a refund.

These rights apply to both standard and personalized products.

5. Exchanges

If you would like to exchange a standard bowl for a different size or design, please contact us.

The simplest option is usually to exercise your right of withdrawal, return the original product and place a new order for the preferred item.

Personalized products cannot be exchanged due to a change of mind if they conform to the agreed specifications.

This does not limit your statutory rights regarding defective or non-conforming goods.

6. Return Shipping Costs

If you exercise your statutory 14-day right of withdrawal, you are responsible for the direct cost of returning the goods.

If the item is defective, damaged or incorrect, we will cover the necessary transportation costs associated with resolving the issue in accordance with applicable consumer protection laws.

7. Refunds

If you exercise your statutory right of withdrawal, we will refund all payments received from you, including the original standard delivery cost, without undue delay and no later than 14 days after receiving your withdrawal notice.

We may withhold the refund until we have received the returned goods or you have provided evidence of having sent them back, whichever occurs first.

If you selected a delivery method more expensive than our least expensive standard delivery option, the additional delivery costs will not be refunded.

Refunds will be made using the same payment method used for the original purchase, unless otherwise expressly agreed. No additional fees will be charged for the refund.

8. Contact Us

If you have any questions about returns, your right of withdrawal or refunds, please contact us.

MyMufasa

Email: info@mymufasa.lv

Website: https://mymufasa.lv

Return address: Jaunalstu iela 13, Spilve, Babītes pagasts, Mārupes novads, LV-2101, Latvia

Thank you for choosing MyMufasa!